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Frequently Asked Questions

How are transport and logistics related?

Transport and logistics are closely related. Transport is the process of moving goods from one place to another. Logistics is the process of planning and coordinating the transportation of goods. Together, these two processes ensure that goods are transported efficiently and safely.

Where does Africa stand in terms of Logistics challenges?

Africa’s logistics costs are among the highest in the world, averaging around 25% of the value of goods traded. This is due to a number of factors, including poor infrastructure, limited access to financing, and a lack of skilled workers. As a result, many businesses choose to avoid doing business in Africa altogether.

There are some signs of progress, however. In recent years, a number of African countries have made strides in improving their infrastructure, and a number of private sector initiatives are helping to reduce logistics costs. With continued effort, it is hoped that Africa will eventually be able to compete on a more level playing field with the rest of the world.

What are the 3 types of logistics?
The three types of logistics are inbound, outbound, and reverse logistics. Inbound logistics involve the transportation and storage of goods coming into a company. Outbound logistics involve the transportation and storage of goods leaving a company. Reverse logistics involve the transportation and storage of goods that are returned to a company.
How are shipping and logistics different?

The terms shipping and logistics are often used interchangeably, but they actually refer to two different aspects of the transportation industry. Shipping is the act of transporting goods by sea, air, or land, while logistics is the process of planning, organizing, and executing the shipping operations. In other words, shipping is the physical act of moving goods from one place to another, while logistics is the planning and coordination involved in making that happen.

While both shipping and logistics are essential to the transportation industry, they serve different purposes. Shipping is the actual movement of goods, while logistics is the planning and coordination necessary to make that shipping happen. Shipping is the physical act of moving goods, while logistics is the behind-the-scenes work that makes it all possible.

What does a logistics company operate?
A logistics company is a company that specializes in the management of the flow of resources between the point of origin and the point of consumption in order to meet the needs of customers. They offer a comprehensive range of services that includes transportation, warehousing, and distribution. Logistics companies help businesses to optimize their supply chains and improve their overall performance.
What is logistics management?

Logistics management is a critical part of any business that deals with the transportation and storage of goods. Without proper logistics management, businesses would be unable to deliver their goods to customers in a timely and efficient manner.

There are many different aspects to logistics management, including transportation planning, warehouse management, inventory management, and customer service. Each of these aspects must be coordinated in order to ensure that goods are delivered to customers in a timely and efficient manner.

How much does it cost to analyze our supply chain?
Our initial analysis is always free – you have nothing to lose by letting our experts take a look at your shipping and distribution spend and profile. We usually receive compensation from our providers if you use our services. So why not take advantage of our knowledge and expertise? Let us help you save money and improve your logistics operation!
What are the modes and services offered by Efreta?
Our services include international and domestic freight, small parcel shipping, B2C solutions, audit and reporting for freight and parcels, and supply chain management.
Can Efreta help me as a small business?
At Efreta, we’re passionate about helping small and emerging companies grow and scale. We have the expertise and support you need to succeed. We’re looking forward to working with you and helping your business thrive.
What is the shipping rate for your company?
As a small business or eCommerce retailer, we understand how important it is to get the best transportation rates for your company. With the information we’ve collected, our team will provide you with a competitive quote for your transportation needs. Let us handle the research so you can focus on running your company by clicking “Get Started.”. We offer competitive parcel rates so you can save money.
When can I expect the order to be shipped?
The integration process usually takes five business days, but this can vary depending on the complexity of the project. We’re always striving to get faster, and we won’t sign off on the project until we’re both confident that our testing is complete and our systems are synced.
Do you have a place for me to send my products?
We always aim to have your product in the most strategic location – closest to your customers – but ultimately it will be placed where it is most convenient for you. If you need any guidance on where to send inventory, feel free to reach out to our friendly Customer Support team. Furthermore, after shipping with us for some time, you’ll be able to view an order heatmap showing where you send your inventory the most frequently. If desired, we can also reposition inventory together.
How do you handle undeliverable packages?
In the event that a package is undeliverable, the carrier automatically returns it to the sending address. You will be billed for the return shipping costs in these cases.
Where can I find order tracking information?

With your very own Visibility portal, you can easily track all of your orders in one place as well as get real-time updates on where that order is in the pick, packing and shipping process – this goes for returned orders too, once we’ve received them.

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